Refund & Return Policy

Effective Date: 10 January 2026

At Glamiva, operated by Amcy Technology Private Limited, we aim to ensure a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions and process for returns and refunds.

1. Return Eligibility

We accept returns on eligible items within 14 days from the date of delivery.

To qualify for a return, the product must:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging, tags, and accessories

To initiate a return, please contact us at info@amcytechnologies.com with your order details and reason for return.

Note:
Return shipping costs are borne by the customer unless the product is damaged, defective, or incorrect.

2. Refund Policy

Once we receive your returned item:

  • The product will undergo inspection to verify eligibility
  • If approved, the refund will be processed to the original payment method within 3–5 business days

If the return does not meet our policy requirements:

  • The request may be declined
  • The item will be shipped back to you at your expense

Important:
Original shipping charges (if any) are non-refundable.

3. Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item:

  • Return the original product as per this policy
  • Place a new order for the desired item

4. Damaged or Defective Items

If you receive a damaged or defective product:

After verification, we will offer:

  • A replacement, or
  • A full refund (as applicable)

5. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Sale or clearance items
  • Customized or personalized products
  • Hygiene-sensitive items (if applicable)

6. Return Process

To initiate a return, follow these steps:

  1. Email us at info@amcytechnologies.com
  2. Share your:
    • Order ID
    • Product details
    • Reason for return
  3. Our team will review your request and provide return authorization
  4. Ship the product to the provided return address
  5. Ensure the product is securely packed to avoid damage in transit

7. Contact Us

For any questions or assistance regarding returns or refunds, please contact:

Amcy Technology Private Limited (Operating Glamiva)

📍 Address: 4th Floor, Office No-442, Rainbow Business Park, ( Haware Inelligentia ), Sector – 24, Vashi, Navi Mumbai, Thane, Maharashtra, 400703.

📞 Phone: +91 8828713627
📧 Email: info@amcytechnologies.com